Refund policy
15-Day Return Policy
We strive to ensure your complete satisfaction with every purchase. Please review our 15-day return policy carefully below.
We strive to ensure your complete satisfaction with every purchase. Please review our 15-day return policy carefully below.
1. Return Eligibility
We accept return requests within 15 calendar days from the date you receive the product.
- Returned items must be in unused, original condition, with all original packaging, labels, accessories and manuals intact.
- Products that are damaged, modified, or show signs of wear/use are not eligible for return.
2. Non-Returnable Items
Custom-made products, clearance items, and non-quality related damaged goods are not covered under this return policy.
3. Return Process
1. Contact our customer service team to submit a return request, provide your order number, product photos and return reason.
2. Wait for our official return approval and detailed return instructions.
3. Ship the item back with a trackable shipping method after receiving approval.
4. Keep the return shipping receipt for follow-up inquiry.
4. Shipping & Refund Notes
Return shipping costs are the responsibility of the buyer, unless the return is due to our error (e.g., wrong item, defective product).
-Once we receive and inspect the returned item, we will process the refund to your original payment method within 3-7 business days.
5. Contact Us
For any return-related questions, please reach out to our customer service team via the contact information on our website.
We reserve the right to final interpretation of this return policy.
